Case Study 2
Overview of Our Client
Our client is a fast-casual restaurant in Edinburgh, United Kingdom. Their dynamic menu and unique drinks make the place seem crowded at evening and weekend times. So, they’re receiving a high volume of orders offline and online at the same time. With increasing customer orders online, the client is facing difficulties in managing orders at peak hours.
Challenges Faced by Our Client
The client is encountering challenges in efficiently managing online and offline orders, particularly during evenings and weekend hours. The surge of online orders made their operations slow and tedious when they were about to serve. As a result, the restaurant faced potential bottlenecks and customer dissatisfaction during peak hours.
How We Assisted Them
To resolve this issue, we implemented an order management model tailored to streamline customer needs. Our expert team integrated the custom model with their management tools to streamline both online and offline orders effectively in a structured manner. Our automation tools and custom software model achieved effective coordination between their staff and customers.
The End Results
With the custom order management model, the restaurant experienced a significant improvement in order accuracy, preparation time, communication, and customer satisfaction. The seamless coordination between offline and online orders allowed the restaurant to manage a high volume of orders effectively.